In a blog post written by Rizwan Tayabali, http://multichannelthinking.blogspot.com/2009/04/pointing-fingers-will-damage-your.html, Rizwan discussed how poor customer experience can damage a brand. This particular experience was very similar to mine. Had it not been for the fact that I wanted the product I would have cancelled the order and bought from a different supplier.
- Cannot send business cards
- Cannot read e-mails as a widescreen
- No copy and paste
- Cannot save web pages for use off line
- Camera does not have a flash and a zoom
- No voice recording or video recording
- The keypad is of limited use if you have big fingers. An ability to expand the keyboard should be available.
- The expand and collapse function is poor. I often open up different web pages, when trying to expand a page. It would be a lot simpler to just double tap the screen.
- Cannot send and receive picture messages
- Cannot forward a text message or add recipients to a text message
There may be software updates in the pipeline that will address these issues, but the majority of these points are basic user requirements for a mobile phone.
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